Contact Us

This page explains how to contact Non Gamstop Casinos, what we can help with and where to go for problems we can't solve. We are an independent research and comparison site. We are not a casino, and we don't hold player accounts, payments or winnings.

What you can contact us about

We're glad to hear from readers about the content on spookyshibabsc.com. The most useful messages fall into these groups:

• Corrections: a bonus, payment method or term on one of our pages looks out of date or wrong.
• Clarifications: you don't follow something in a guide, such as wagering requirements, withdrawal limits or identity checks.
• Feedback on a casino: you want to share your own experience of a listed brand. We treat this as information to review, not as verified fact.
• Suggestions: a topic you'd like covered, or a feature that would make the site easier to use.
• Commercial or editorial questions: how we choose and order the sites we feature. Our About Us page explains who we are and how we work.

What we can't do

Being clear about this will save you time.

• We can't reverse a decision made by a casino, release a withdrawal or reopen a closed account.
• We can't act as a legal adviser or guarantee any outcome of a complaint.
• We can't remove you from GAMSTOP or help you get round a self-exclusion. We won't do that, and we'd urge you to think carefully before trying.
• We can't give financial advice. Gambling is paid entertainment, not income and not a fix for money worries.

Before you write: a short checklist

1. Note the page address and the section you're referring to.
2. Say what you saw and, if you can, where the correct information is published, such as the casino's own terms.
3. Give the date you checked. Bonus terms change often, and our pages carry a date so we can compare.
4. Leave out passwords, full card numbers and identity documents. We never need them.

How we handle your message

We read every message about accuracy. Where a correction is confirmed against a casino's published terms or another verifiable source, we update the page and change its date. We can't promise a reply time or a personal response to every message. We don't publish your details, and we don't pass your message to a casino without your agreement.

Our rankings are editorial. The site may earn commission if you join a casino through our links, but commission does not buy position, and a complaint or a compliment from a brand doesn't change a ranking. The full rules are in our Terms and Conditions.

If your problem is with a casino

If you have a dispute about a bonus, a withdrawal or a closed account, go to the casino first. The steps below usually work best.

1. Contact the casino's customer support by live chat or email and keep a copy of everything.
2. Read the bonus and account terms that applied when you claimed the offer. Wagering requirements, maximum bets and cashout limits are common causes of disagreement.
3. If the first reply doesn't settle it, use the casino's formal complaints procedure and ask for a written answer.
4. If that fails, check which licensing body or alternative dispute resolution service the casino names in its terms, and whether it accepts complaints from UK players.

Many sites we cover hold overseas licences rather than a UK Gambling Commission licence. That can mean fewer routes for complaints than you would have with a UK-licensed operator, and in particular no GAMSTOP protection. It's worth knowing that before you deposit. Accepting British customers is not the same as being authorised to serve them in Great Britain.

Need support with your gambling?

If gambling is causing you stress or costing more than you can afford, please talk to someone. You don't have to wait until things are serious.

• National Gambling Helpline (GamCare): free, confidential support on 0808 8020 133.
• GAMSTOP: a free service for self-excluding from UK-licensed gambling sites.
• Blocking software: tools that stop gambling sites and apps loading on your devices.

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and other tools in more detail. Gambling is for adults aged 18 and over only.

Looking for the casino reviews instead?

If you came here hoping to compare sites, our reviews of non GamStop casinos set out the offers, conditions and drawbacks side by side. Bonus headlines are casino advertising, so always read the full terms on the casino's own site before you deposit.